Customer Service

Welcome to Rocky Mountain Suspension. We specialize in suspension lift kits, leveling kits and suspension related accessories. Our company was started over 25 years ago yet we remain a family business dedicated to offering high quality products and superior customer service.

Our knowledgeable sales staff will take the time to answer your questions and make recommendations based on your particular needs. Our main goal is a satisfied customer!  

Rocky Mountain Suspension Products
1321 Marsh Line Ct
Shallotte, NC 28470
Orders 800-521-4908
Technical 910-754-5350
Fax 910-754-5354
Hours Mon - Thurs (9am - 8pm)
Friday (9am - 7pm) EST

Customer Responsibility - Do NOT schedule installation until you have received and inspected all of your order.

Once you've received your order, it's your responsibility to examine everything carefully to determine your order is correct, complete & in good condition. If not, please call 800-521-4908 as soon as possible.

Damaged boxes or parts should be reported immediately. Occasionally damage is concealed, therefore, it's necessary for you to open and examine the contents of each package. If damage is not reported within 48 hours, it's possible any claim for damages may be denied by the carrier.

You have 30 days within which to determine if the parts you received are complete & correct. After the 30-day period, returns of any incorrect parts will be at your expense. (See Returns policy.) Any missing parts will need to be purchased by you since the time frame within which a claim may be filed will have elapsed.

Status of Order - Please allow several days for this information to appear. If you experience any problems, call (800) 521-4908. Hours of operation are Mon-Thurs. 9:00 am to 8:00 pm; Fri 9 am to 7 pm Eastern Standard Time

Payment - We accept American Express, Master Card, Visa and Discover. We do not ship COD. We also accept Cashier's Checks or Money Orders. For this type of payment, call our sales office at 800-521-4908 to place your order.

We apologize for being unable to accept International credit card payment. For an additional fee, we do accept wire transfers. Please contact customer service at 800-521-4908.

Shipping - Delivery times range anywhere from 3 to 10 business days, depending on the distance from the warehouse to your shipping address, what you ordered and the manner in which it ships. If shipment is to be delayed more than 3 days, you will be contacted to notify you of an approximate ship date.

All shipping quotes are for Ground shipments within the continental United States. Should you live outside the continental US, we will contact you regarding shipping options before processing your order. Should you require expedited shipping, please contact our office at 1-800-521-4908

Cancellation - You may cancel an order at any time prior to shipment for a complete refund. E-mail or faxed cancellations are NOT permitted. You must speak directly to a customer service representative to confirm cancellation. Call 800-521-4908. Once your order has shipped, it may not be canceled. Should you change your mind & refuse the order, you will be responsible for all shipping costs to and from the shipping address.

A restocking fee of up to 20% may be applied. Credit will only be issued after the parts have been returned and examined.

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